Water Damage FAQs

Water Damage FAQs

Q. What are the causes of water damage?water damage

Even though the most obvious causes of water damage are severe forces of nature, such as hurricanes or floods, a simple rainfall or snowfall causing a leak somewhere can result in water damage. Inspect the home properly. Find the water damage location, how it was caused, and how to fix it. Water damage also can occur when a fire is extinguished, from leaking pipes, and malfunctioning washing machines and heaters. As well as leaks in your roofing and siding and from defective gutters. This can cause water to pool around your property and potentially leak into your basement.

Q. What do I do when I first notice water damage?

Following a water-related incident; quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or even if you are not sure, call Flood Auckland at 489-7784. 24 hours a day, 7 days a week. Call your insurance company to inform them of the damage. If the property is severely damaged; determine whether it is structurally safe to enter. If not or you are unsure, immediately make arrangements to stay elsewhere.

Q. How long will it take my property to dry?

The drying process depends on several factors including location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. We determine when the drying process is completed, through our consistent monitoring and evaluation. Even though your carpeting may feel dry to the touch; the underneath the padding and sub-floors may still remain wet. Every situation is different; however, most property takes approximately three to five days (or more) to dry thoroughly.

Q. What happens to my wet furniture?

The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the furniture is completely dried. Furniture that cannot be salvaged will be documented. A customer release form is needed for anything needing to be disposed of.

Q. Do I have to throw away all my kitchenware?

Not necessarily. Depending on the type of water loss, you can sanitize, disinfect and reuse dishes, cooking utensils and food preparation areas.. You should, however, throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers, since it’s almost impossible to safely clean them.

Q. How fast will mold and bacteria start to grow?

Within hours. As mould thrives in moist and warm environments. Any place wet and/or humid is a perfect place for mold to grow, and therefore, it is extremely important that you take action immediately. Call Flood Auckland at 489-7784 24 hours a day, 7 days a week.

Q. Should I open the windows to help the drying process?

We do not always recommend to open windows. Outside weather conditions may vary. The technician will determine when and if the outside air is appropriate.

Q. Can I walk on the area during the drying process?

Keep the foot traffic to a bare minimum. We recommend wearing shoes for safety. Is my carpet salvageable or will it need replacing?

Although it varies from case to case, here are a few reasons carpet may not be salvageable:
Delamination: Occuring when the backing separates from the carpet fiber.
Loss of Adhesion: Caused by prolonged exposure to water or age of carpet.
Permanent Stains
Carpet Covers Wood Flooring: Your carpeting may require removal to salvage and/or dry the wood flooring.
Sewage Contamination

Q. Why do you use  both air movers and dehumidifiers?

Water can be absorbed into the drywall, baseboards, sub-flooring consequently when water damage occurs. Drying these surfaces, requires high-velocity air movers to accelerate the release of absorbed water into the air. It is necessary to place dehumidifiers to remove excess moisture to help protect property and create conditions for efficient drying.

Q. What are the effects of sewage contamination?

Hard surfaces may be both cleaned and sanitized. Affected items which cannot stay to sanitize, will consequently require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling and the like, directly affected; should be discarded during the emergency service visit.

Call NZ Steam ‘n’ Dry carpet on 0800 783 266.

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