Water Damage FAQs

Water Damage FAQs

Q. What are the causes of water damage?water damage

Even though the most obvious causes of water damage are severe forces of nature such as:

  • hurricanes or floods
  • a simple rainfall or snowfall causing a leak somewhere can result in water damage

Water damage also can occur when a fire is extinguished from leaking pipes and malfunctioning washing machines. As well as leaks in your roofing and siding from defective gutters. This can cause water to pool around your property and potentially leak into your basement.

Q. What do I do when I first notice water damage?

Following a water related incident quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or even if you are not sure, call Flood Auckland at 489-7784. They are open 24 hours a day, 7 days a week. Don’t forget to call your insurance company to inform them of the damage. If the property is severely damaged, indeed determine whether it is structurally safe to enter.

Q. How long will it take my property to dry?

The drying process depends on several factors including location:

  1. Duration and source of water
  2. The types of building materials
  3. Weather conditions
  4. How quickly emergency services begin

We determine when the drying process is completed, through our consistent monitoring and evaluation. Even though your carpeting may feel dry to the touch, the underneath the padding and sub floors may still remain wet. Every situation is different however most property takes approximately three to five days to dry thoroughly.

Q. What happens to my wet furniture?

The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the furniture is completely dried. Furniture that cannot be salvaged will be documented. A customer release form is needed for anything needing to be disposed of.

Q. Do I have to throw away all my kitchenware?

Not necessarily. Depending on the type of water loss. You can sanitize, disinfect and reuse dishes. As well as cooking utensils and food preparation areas. You should, however, throw away wooden cutting boards, plastic utensils, baby bottle nipples, and pacifiers. Since it’s almost impossible to safely clean them.

Q. How fast will mold and bacteria start to grow?

Within hours. As mold thrives in moist and warm environments. Any place wet or humid is a perfect place for mold to grow. Therefore it is extremely important that you take action immediately. Call Flood Auckland at 489-7784 24 hours a day, 7 days a week.

Q. Should I open the windows to help the drying process?

We do not always recommend to open windows. Outside weather conditions may vary. The technician will determine when and if the outside air is appropriate.

Q. Can I walk in the area during the drying process?

Keep the foot traffic to a bare minimum. We recommend wearing shoes for safety.

Is my carpet salvageable or will it need replacing?

Although it varies from case to case, here are a few reasons carpet may not be salvageable:

  • Delamination: Occurring when the backing separates from the carpet fiber.
  • Loss of Adhesion: Caused by prolonged exposure to water or age of carpet.
  • Permanent Stains
  • Carpet Covers Wood Flooring:
  • Sewage Contamination

Q. Why do you use both air movers and dehumidifiers?

Water can be absorbed into the drywall, baseboards, sub flooring consequently when water damage occurs. Drying these surfaces requires high velocity air movers to accelerate the release of absorbed water into the air. It is necessary to place dehumidifiers to remove excess moisture. Surely to help protect property and create conditions for efficient drying.

Q. What are the effects of sewage contamination?

Hard surfaces may be both cleaned and sanitized. Affected items which cannot stay to sanitize will consequently require disposal.

Call NZ Steam ‘n’ Dry carpet on 0800 783 266.

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